The Cowan Costume Manufacturing Process

The Anatomy of a Cowan Costume:

Phase 1: Project design is established, artwork exchanged

• We will work from your artwork or ours.
• If you need a design, we will send simple black and white line art from our Illustration Library at no charge. If there is nothing in the library that interests you, we can recommend a professional artist to help you design the perfect character.

Phase 2: We bid your project

• We send a written Construction Proposal, Quote, and Project Order.
• Upon your request, we will provide a drawing of the character over a human form to demonstrate proportions, vision locations, etc.

Phase 3: You make the decision to buy

• You sign the Project Order and fax, email, or mail it back to us.
• You send the deposit indicated on the Project Order.

Phase 4: We put your projects on the Production Calendar

• Our staff will set the Project Completion Date within 3 days of receipt of signed Project Order and then notify you immediately. The Completion Date is the day actual construction is finished. Generally, the character is shipped the first business day following the Completion Date.
• We will make every attempt to work within your schedule. However, if the completion date is unacceptable, you may cancel the project immediately.

Phase 5: We order Materials

• Material samples will be sent upon your request. If your approval is required, please respond ASAP to prevent construction delay. If color matching is critical, please provide PMS color numbers ASAP.
• If you have requested embroidered or screen-printed character name, company name, logo, etc., be added to the character, you must send us camera ready or digital format artwork ASAP to prevent construction delays.

Phase 6: Construction Begins

• You choose the level of involvement you want.
• In-progress photos will be sent upon your request or for approval purposes.
• If your approval is required, please respond ASAP to prevent construction delay.
• We will make every effort to keep you updated during the construction phase. But feel free to contact us anytime!

Phase 7: Project Completion!

• We will notify you as soon as we have the definitive ship date.
• We will ask you to confirm the shipping address.
• Your project will ship UPS Ground unless otherwise requested.
• The final invoice will be sent the day the character ships. Invoice terms are ‘Due Upon Receipt'.
• We will give you a follow-up call after you receive the character and ask if you are satisfied. If you are not satisfied, do not hesitate to let us know.
• Our characters have a 90-day warranty against manufacturer’s defect. However, should you have any problems at any time, please call us immediately.

• Our Process
• Uses for Characters

Address

Cowan Costumes, Inc.

108 South Caddo St.
Cleburne, Texas 76031

Phone: 817-641-3126
Fax: 817-641-3149