Our Process

Phase 1

Project design is established, artwork exchanged

We will work from your artwork or ours. If you need a design, we will send simple black and white line art from our Illustration Library at no charge. Once you have an idea of what will work for you, we'll begin to refine the design with you.

Phase 2

We bid your project

We send a written Construction Proposal, Quote, and Project Order. Upon your request, we will provide a drawing of the character over a human form to demonstrate proportions, vision locations, etc.

Phase 3

You make the decision to buy

You sign the Project Order and fax, email, or mail it back to us. You send the deposit indicated on the Project Order.

Phase 4

We put your projects on the Production Calendar

Our staff will set the Project Completion Date within 3 days of receipt of signed Project Order and then notify you immediately. The Completion Date is the day actual construction is finished. Generally, the character is shipped the first business day following the Completion Date. We will make every attempt to work within your schedule. However, if the completion date is unacceptable, you may cancel the project immediately.

Phase 5

We Order Materials

Material samples will be sent upon your request. If your approval is required, please respond ASAP to prevent construction delay. If color matching is critical, please provide PMS color numbers ASAP.
If you have requested embroidered or screen-printed character name, company name, logo, etc., be added to the character, please send us high resolution digital files (preferably in a vector format) ASAP to prevent construction delays.

Phase 6

Construction Begins

You choose the level of involvement you want. In-progress photos will be sent upon your request or for approval purposes. If your approval is required, please respond ASAP to prevent construction delay. We will make every effort to keep you updated during the construction phase. But feel free to contact us anytime!

Phase 7

Project Completion!

We will notify you as soon as we have the definitive ship date. We will ask you to confirm the shipping address. Your project will ship FedEx Ground unless otherwise requested. The final invoice will be sent the day the character ships. Invoice terms are ‘Due Upon Receipt’. We will give you a follow-up call after you receive the character and ask if you are satisfied. If you are not satisfied, do not hesitate to let us know. Our characters have a 90-day warranty against manufacturer’s defect. However, should you have any problems at any time, please call us immediately.

(817) 641-3126

info@cowancostumes.com